“Please empty your cache & run a disk cleanup on your computer”

“By doing that, what does have it to do with the internet connection?”

“It’s part of our support procedure. We need to ask you do that”

“Like I said before, I’m using my Linux box to connect. There’s no cache and no disk cleanup like Windows”

“Oh. In that case can you find a Windows computer to test the internet connection. We need you to do that”

“I have mentioned to you before, I don’t have a Windows computer at this moment”

“Oh, we’re sorry then. We don’t support Linux.”

“What??!?!?!?!?!”

And the argument continues for the next 2 hours with 3 different support people. Nice.